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Patient satisfaction surveys are essential in healthcare because they focus on gathering valuable feedback from patients regarding their experiences and perceptions of care received. This feedback allows healthcare providers to identify strengths in their service delivery and pinpoint areas that need improvement. By understanding patients' viewpoints, healthcare facilities can implement changes to enhance the quality of care, increase patient engagement, and ultimately improve health outcomes.

The other options do not directly address the primary function of patient satisfaction surveys. While financial reports and tracking patient visits are important for operational management, they do not provide the insights that come specifically from patients’ experiences. Assessing clinical outcomes is crucial for evaluating the effectiveness of treatments, but it falls outside the realm of what patient satisfaction surveys are designed to measure.